Privacy policy

Document Version: 1.0

Effective Date: May 31, 2025

Prepared By: AmaanGo Legal & Compliance Team

1. Introduction:

Welcome to AmaanGo. This Privacy Policy explains how we collect, use, store, protect, and share your personal information when you use the AmaanGo mobile application and website. By using AmaanGo, you agree to the practices described in this policy. If you do not agree, please do not use our services.

2. Personal information we collect:

When you use AmaanGo, we collect the following types of information: 2.1 Personal Information You Provide - Full Name, Phone Number, and Email Address - Profile Photograph - Government-issued IDs (e.g., National ID front/back, Driver's License, Vehicle Registration, Tax ID) for verification (Drivers & Agencies) - Payment Information - In-app Messages and Communication Content 2.2 Device and Usage Information - Device Metadata: Device type, operating system, app version, unique device identifiers - Log Data: IP address, browser type, access times, pages viewed - Cookies and Tracking Technologies: For user experience and security 2.3 Permissions and Special Data - Camera Access: To capture profile photos, document scans, or in-app verification selfies. - Location Data: To enable real-time and background tracking for trip routing, delivery matching, and safety features.

3.Why do we process your data?

We use your information to: - Verify your identity and documents for account approval - Match ride requests, deliveries, and travel plans - Enable communication between users - Improve, personalize, and maintain our app - Provide customer support and resolve disputes - Comply with legal and regulatory obligations - Protect the security and integrity of our services

4. Sharing and Disclosure:

We do not sell or rent your personal data. We may share information: - With payment processors for secure transactions - With trusted service providers for app hosting, storage, and support - With government or law enforcement if required by applicable law or to protect rights, safety, or prevent fraud - With other users as necessary for service (e.g., sharing your profile and rating)

5. Data Retention:

We retain your data only as long as needed to provide our services and fulfill legal requirements. If your account remains inactive for more than 6 months, we may securely delete or anonymize your data.

6.Your rights:

Depending on your location, you have rights to: - Access your personal data - Request correction of inaccurate data - Request deletion, subject to legal obligations - Restrict or object to processing - Request data portability To exercise any rights, contact us at support@amaango.com.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your data. While we work hard to secure your information, no method is 100% secure. Please report any security issues to support@amaango.com.

8. International Transfers

Your information may be processed and stored in countries outside your own. We take steps to ensure adequate protection in accordance with applicable data protection laws.

9. Children's Privacy:

AmaanGo is intended for general use. Users under 18 must have appropriate consent and use the app responsibly.

10. Links to Other Sites :

Our app and website may contain links to external sites we do not control. We recommend reviewing their privacy policies separately.

11. Changes to This Policy :

We may update this Privacy Policy periodically. We will notify you of significant changes through the app or via email. Please review this page regularly.

12. Contact Us

For questions about this Privacy Policy or your personal data, please contact: AmaanGo Privacy Team support@amaango.com

Privacy Policy